Re-ship (In case we make the mistakes)
Below cases will be considered for re-ship:
- Missing or Incorrect Item: If you were missing an item, received the wrong item or wrong size, no worries! We will double-check on our system, and re-ship for you if the errors belong to us.
- Invalid Address: If your address has been determined to be invalid, we will need you to verify your address. If you sent us the correct information within 2 hours after placing the order, but unfortunately, we missed your information, we will re-send it for you.
Items returned to sender (In case the customers make mistakes)
Parcels tagged as incorrect/ incomplete address will not be delivered and will be returned to the warehouse. Therefore, please double-check your contact information carefully when you fill out on our system.
- All parcels with incorrect address will automatically return to the sender after it has reached the destination country’s local post office.
- In some cases, the local post or courier will keep the parcel within 20 days, therefore, we highly advise you to contact the local couriers for necessary corrections in your address.
If you figure out you put the wrong/ incomplete address and it directly caused the delivery failed, kindly mail to us as well as let us know what happened. In case you would like us to replace your parcel, please give us the correct shipping address, you also must be charged with the re-shipping cost. Please note, we will not take responsibility or process a free reshipment/ full refund on your returned order. The re-shipping cost will depend on the total amount spent on your package without the original shipping cost:
- If you spent under $75: pay $15
- If you spent from $75 or more: pay $30
- For Metal Sign orders: pay $60 for order over 75$ or pay $90 for order over $150.
Dead Letter: If the tracking number shows “Dead Letter”! Please contact the shipping carrier, referring to the tracking number, as soon as possible. No worries!
- We do not process a refund/reprint in the following cases:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
- If 5 days have gone by since you get your items